Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards, Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use, or abuse. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tessa@BrownCartonBox.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tessa@BrownCartonBox.com, including your Order # in the subject line and send your item to: NIVEKEN Pte. Ltd. 14 Robinson Road 08-01A Far East Finance Building Singapore SG 048545.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please include your order invoice inside the package. To return your product, you may return it by mail to a closest return facility located to you.
Singapore: NIVEKEN Pte. Ltd., 14 Robinson Road 08-01A Far East Finance Building Singapore SG 048545.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lowest Price Guarantee: Price Match Policy
It's our goal is to provide you with the lowest possible price.* If a competitor has a lower advertised final price for similar services and warranty, we will beat it by 5%. If you find such a deal, simply fill out email us at tessa@BrownCartonBox.com and we'll honor all requests that fit our criteria.
Don’t be shy! We match coupon codes and membership refund programs too.
Requirements for a price match:
- The same year
- The same color
- The same size
- The same condition
- In stock on competitor’s site
- Must be a Singapore based online retailer
- Final price includes delivery costs
Price match products must be sold by a licensed, Singapore based online retailer who buys directly from the manufacturer. These retailers can honor manufacturer warranties, collect insider knowledge and ensure the product is not secondhand or a knock-off. We exclude 3rd party sites such as eBay and Amazon if the seller is not a Singapore based licensed dealer.
We look at the final price that means all duties, taxes, fees and shipping costs included.
*Price Match discounts cannot be combined with any other promotions.